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Unit 16, Riverside Works, Riverside Road, Watford, Hertfordshire, WD19 4HY
Telephone:
01923 510747 | 07920 423228

Customer reviews of Exclusive Autos Ltd

At Exclusive Autos Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Exclusive Autos Ltd

Exclusive Autos Ltd
5
4.6

Based on 35 customer reviews

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  • 5

    Exclusive Autos Ltd ... Watford.

    By Marcus S on 09 February 2017 | Verified purchase

    Buying an 11 yr old Merc CLS with 95k, just a couple of months MOT, and travelling 100+Miles in which to buy untested could of potentially turned into a nightmare. A couple of faults appeared after week or so and caused me to call Exclusive. I didn't hold much hope and nearly didn't bother. Turned out Exclusive are that very rare company who strive for customer satisfaction. They picked my car up from my home, took care of the faults and at their cost. Extremely impressed with the companies customer care and the lads who work there. Highly recommended. Big thanks.


  • 5

    Highly recommended, great customer service!

    By Nicky P on 19 June 2018 | Purchase not verified

    Called up line was busy, got a return call straight away, went down to see a ford st 3 upon arrival was talked over on what the car had and a overhaul on the specific cars, the guyswere very nice and are trusted dealers I would I highly recommend buying from exclusive cars. Had a great experience, they were very friendly and more than happy to answer any questions I had. Extremely helpful and would defiantly be going back again in the future. Would also defiantly recommend them to family and friends. Overall, I had a great experience and was extremely happy with the customer service provides. As well as this, they went above and beyond to help with any quieries I had. Great company to buy cars from!


  • 5

    Fantastic guys, 5 star customer service !

    By Elvis D on 10 March 2018 | Purchase not verified

    I recently bough a great Subaru STI from this company and although I got there just 30 mins before closing, they were really kind and welcoming. They made my experience even more enjoyable, although getting the Scooby made me happy enough in the first place. These guys sell all the top Jap performance cars ( the place is loaded with GTRs ) and German performance cars ( M3s, M5s and AMGs ). Very pleased with the experience! Highly recommended!! *****


  • 5

    Pleasant and helpful experience

    By mohammed K on 07 March 2018 | Purchase not verified

    Polite, helpful and friendly. Good selection of cars on offer helpful on initial aftercare/when need to check anything.


  • 5

    Best garage to date!!

    By James F on 13 February 2018 | Purchase not verified

    I recently bought a new car from this dealer! Not only was the service good, the time frame, management and whole experience was better than some five star hotels. If you want a well maintained sports car, see these guys. To prove it, message me on Instagram - Fodders1 and I will show you the quality, receipts and everything they offer to make the buying process A* Once again, thank you guys for the AMG! James


  • 5

    Disappointed... :(

    By Jay C on 22 January 2018 | Purchase not verified

    These guys literally do not respond, period. Strangest experience I’ve ever had with a car dealership. These days you would say 90% of car sales come from online searches. You fill out a form, or try and enquire and the dealership should respond. Either yes, no or they will ask for more info. I’m pretty laid back and I don’t expect a response straight away but nothing at all and it’s been 2 weeks. Its like this, they obviously buy and sell cars and from some of the reviews they must be pretty good at what they do. But they do not respond to emails, online web forms. (Yes, if its urgent customers should pick up the phone) but this is why you have web forms, and emails because as customers you give us options to contact and we might prefer this option so we can get all the information down. I even got my mate to message them and he had the same issue. Such a shame because they have some really nice cars in stock and they are probably really nice people. So disappointed...


  • 5

    Waste of time

    By Natalie T on 12 September 2017 | Purchase not verified

    I saw a Mercedes they had for sale on eBay and after just selling my Range Rover I had the cash to buy so I decided to find out if it was still available. I emailed them - no reply, messaged them on eBay - no reply, text them - no reply. I was about to give up but I really wanted the car so I emailed one last time asking if they could please reply to my messages. Finally, a few days after I first made contact I got an email back..."How can I help"...........how can you help?! How do you think you can help considering your a car dealership and I've contacted you on 4 different occasions asking if the car is still available?! No hi, no information, just a very blunt email showing an absolute lack of interest. I decided to give them one last chance and replied, a day has passed and nothing again. How do you buy from this place? Anyway...forget it I'll spend my money somewhere else, why advertise a car for sale if you are not willing to tap a few keys and reply when someone shows interest?

    Reply from Exclusive Autos Ltd on 12/09/17

    Hey Natalie, we would like to apologise for the delay in or reply to your emails. We have been extremely busy and short staffed over the last few days. Our staff member was going through a high volume of recent emails and has missed or incorrectly replied. We do sincerely apologise for any inconvenience and thanks for your interest. We do stress to customer if it's an urgent enquiry please try and call as emails can sometimes be delayed.


  • 5

    Solid buying Experience! Extremely friendly

    By Claudio A on 11 September 2017 | Purchase not verified

    I recently bought a Skyline R33 GTR from them and I have to say both brothers are extremely friendly sellers. It was no issue for them to take the car on a test drive with me on the first day of viewing. They have a large stock of cars and that pretty much garanties you to find exactly the car you are looking for. They were very patient with me when it came to the payment and I thank them for that. I had to wire transfer the money from Germany and that took a few days. Overall I would rate my experience as B+. It would of been an A+ if the car did not need new Coolant and new Oil right away...

    Reply from Exclusive Autos Ltd on 12/09/17

    Pleasure dealing with you. Hope you had a safe journey back to Germany and enjoy the car!


  • 5

    BMW M4

    By Neil T on 07 August 2017 | Purchase not verified

    Great experience from start to finish ordered BMW M4 with confidence and will be back when looking again in the future. Keep up the good work nice to see the hard work paying off.

    Reply from Exclusive Autos Ltd on 12/09/17

    Thankyou for the kind works. All the best with your car. Enjoy.


  • 5

    Nightmare garage!!!!

    By Sean C on 31 July 2017 | Purchase not verified

    Worst car dealer ever, please avoid at all costs. Bought a bmw 325 off them and within a month it needed a new clutch, service and coil packs done, theyre warranty is not worth paper its written on. The gearbox then went on the car and still they are refusing to fix this. I read bad reviews but took them with a pinch of salt but can honestly say i would not wish this experience on anyone genuinely the dodgiest car garage you will see ... Please domt make same mistake as me!!!

    Reply from Exclusive Autos Ltd on 07/08/17

    Hi Sean we are surprised with your words. As we have covered your warranty and paid for your new clutch within 24hours of you reporting the issue. As for your recent gearbox issue, we are still waiting for you to send over sufficient paperwork relating to this matter. Or to deliver the vehicle to us for a diagnosis and repair. The best option here would be to get intouch so we can arrange collection of your vehicle for diagnosis.